Hi! Not sure why the review was necessary? I was waiting for you to respond back to me on sending you a label to fix the sneakers. I specifically told you it was a small issue with the paint and I would’ve covered everything free of charge? Just confused on why you didn’t message back when that’s all we needed to get your processed started.
Benjamin done a great job. My 15 yr old Granddaughter loves them. I was a little worried when I placed my order and realized someone in Los Angeles was going to be doing the art work that I knew nothing about, I was confused the whole time I was trying to find the exact ones she wanted on how all this worked. I have to say it all went well and was a smooth process. Benjamin kept me updated, I received them on time, and my Granddaughter is very happy with them. I never do reviews but if your like me, you are worried about the process and all. Don’t Worry it was all Good!😁
Haha super glad your grand daughter loved them! :)
Hey hector! Not sure what the issue was? We spoke during the whole transaction I kept you up today and last thing we spoke was about you leaving a nice review? Please message asap to know what went wrong! :)
Product itself was well done. However, the sneakers and the sneaker box were shipped in a plastic bag so the box was crushed upon arrival. Luckily the sneakers were not damaged. Also, I had to follow-up to get status updates for the delays. Proactive communication re product shipping and delivery would have been appreciated. After sharing feedback, the designer provided an apology but no indication that future shipments would be handled differently
Mainly sneakers were nicely done. If all else was rectified I would have given 5 stars.
Hi Yogesh! when you messaged us, I instantly fixed the issue and now all packages are shipped safely and secured. Thank you for bringing it to our attention. Extremely happy you loved the sneakers as well!